Terms & policy

General Terms

Who is responsible for your personal data?

1.1 Fysiotest Europa AB ("the Company"), company registration number 556796-0330, Korrödsvägen 9, 269 38 Båstad, Sweden, is the data controller for the processing of personal data on this website. The Company's processing of customer data complies with the Personal Data Act (1998:204).

1.2 Users refer to the individuals and companies refer to the customers who use the Company's services for blood tests and health checks and subsequently receive medical records relating to the relevant results.

1.3 The processing of personal data when using the Company's services takes place, as a general rule, after the user has been informed of, and subsequently given his or her consent to, the processing. The processing of personal data is also supported by Section 10 of the Personal Data Act.

1.4 In addition, the company complies with the Public Access and Secrecy Act (2209:400), the Health and Medical Care Act (1982:763) and the Patient Data Act (2008:355) in the parts that concern the customer's personal data. Sometimes the Personal Data Act is subsidiary to these regulations. This means, inter alia, that the Patient Data Act's regulations may take precedence over the Personal Data Act in certain parts that concern the customer's personal data.

What personal data does Fysiotest process?

2.1 The Company collects personal data such as first name, last name, email address, gender and social security number from customers when they use the Company's services.

2.2 The personal data is used to make appointments for testing and to make medical records available to users, customers and the Company. Personal and company data is also used for billing, marketing and as a basis for statistics and product development. The personal data may also be used as a basis for the Company to customize content in advertisements and offers.

2.3 The data are analysed and grouped and compiled in reports. Reports are used for both users and customers to summarize results.

2.4 The Company's customers and registered users agree that marketing may be conducted by mail, telephone, or email, text message and other digital channels. Marketing via email and SMS is regulated by the Marketing Act.

2.5 Personal data is only disclosed to public authorities when required by law or a decision of a public authority.

For what purposes do we process your personal data?

3.1 Personal data is stored for the duration of the ongoing contractual relationship and for a period of time thereafter, or in accordance with consent given. The consent is valid until the customer cancels it.

3.2 For patient records, the Company, as the healthcare provider, retains them for at least ten years from the date of the last entry in the record.

3.3 The company retains users' personal data for accounting purposes for seven years in accordance with the requirements of the Accounting Act.

How are 'Cookies' used?

4.1 The Company's website uses cookies. Cookies are small text files that are stored on the visitor's computer and that can be used to track what the visitor does on the website.

4.2 There are two types of cookies:

  • a permanent cookie remains on the visitor's computer for a fixed period of time.
  • a session cookie is stored temporarily in the computer's memory while a visitor is on a web page. Session cookies disappear when you close your browser.

4.3 The company uses cookies to make the services work, for visitor statistics and for advertising purposes.

4.4 No personal information, such as e-mail or name, is stored about the visitor.

4.5 If you do not accept the use of cookies, you can turn them off in your browser's security settings.

4.6 You can also set your browser to prompt you each time the website tries to place a cookie on your computer. The browser can also delete previously stored cookies. See the browser's help pages for more information on this.

4.7 The Swedish Post and Telecom Authority, which is the supervisory authority in this area, provides further information on cookies on its website (http://www.pts.se/).

How do you access your data in 'My portal' and how long is your data stored?

5.1 Users at the Company have the possibility to read and access their medical records themselves. Under "My Portal" where he or she can follow his or her test results and track his or her values over time. Here the user can find information on how to interpret the results. In addition, the customer can choose with whom he or she wants to share his or her information.

How long do we keep your personal data?

5.2 Personal data is deleted/depersonalized when the data no longer needs to be retained. Personal data for user accounts with ongoing activity and/or balance are excluded from this general rule.

5.3 The use of personal data during the retention period is limited with regard to the purposes of the processing. The deletion cannot be revoked/reinstated and once the deletion has been carried out, no person can be associated with the user account anymore.

How do we protect your personal data?

6.1 As a controller, the Company takes appropriate technical and organizational measures to protect the personal data processed in accordance with Section 31 of the Personal Data Act.

Contact details

If you wish to exercise your rights, you can send a letter to Fysiotest Europe AB at the following address:

Fysiotest Europe AB
Korrödsvägen 9
269 38 Båstad

Or send an email to info@fysiotest.se

If you have any questions about our handling of personal data, you are also welcome to contact us by phone by calling +46 (0) 431 - 36 98 66.

This policy was drawn up in August 2017 by Fysiotest Europa AB

Environmental policy

Our responsibility for our common environment

Fysiotest's aim is that our customers can rely on our work to be carried out in accordance with laws and regulations and our own high environmental objectives as follows:

  • Fysiotest will strive to become an environmentally oriented health company
  • Fysiotest shall be characterized by being a responsive and efficient organisation with the wishes of the customer and other stakeholders at the centre
  • Fysiotest shall work towards a cleaner cycle through increased recycling with the aim of minimizing the negative effects our activities may have on the environment
  • Fysiotest strives for electronic handling of quotations, orders and the like
  • Fysiotest uses an environmentally friendly fleet of cars wherever possible
  • Fysiotest sorts waste after tests have been carried out in accordance with legislation and the regulations specified
  • Fysiotest sorts waste when decommissioning medical equipment

Fysiotest's environmental policy is continuously renewed and communicated both externally and internally to ensure that it is always up to date with the requirements.

Billing & cancellation Policy

Invoicing procedures and cancellation rules

One of our strengths is being able to offer our customers very flexible availability.

We always plan our current health test days together with you. The booking schedule is created based on the desired number of participants, times and days. The schedule is planned with full days in mind.

If there are fewer bookings than planned, leave the last day and times empty. The number of bookings can be adjusted up to 10 working days before the start of the project.

We would also like to remind you that since we invoice for the time when our staff is available at your premises, we also invoice for empty times in the middle of the schedule. Please take care to avoid these when filling in your schedule.

We invoice booked test days according to the schedule 10 working days before our visit. This will be done after agreement with you. All cancellations later than 10 working days before we start the project at your premises will be charged in full.

Remember that it is very easy to swap booked times between each other. If you need to book extra days and times please contact us and we will help you.

Make up for missed tests or test days

If you have employees who have missed our visit, you can make up for it. Everyone is very welcome to visit us at our clinics at The Factory in Sollentuna or Båstad Sportcenter in Båstad. Visits are charged according to the price list.

Have you missed several? Then we can even schedule an extra visit to your home. Start-up cost for extra test day is 1 500 SEK excl. VAT in addition to the tests that are done. Minimum of four employees for an extra visit. Plus any travel costs.

Quality & Secrecy

Fysiotest is responsible for ensuring that staff have a high level of professional competence and act in accordance with our guidelines. All staff are bound by professional secrecy and personal data is handled in accordance with the GDPR.